PRIVACY & DATA PROTECTION

Privacy Policy

Your privacy matters to us. This policy explains how Epty Care collects, uses, stores and protects personal information when you use our website, contact us or interact with our services.

Epty Care Policy Framework

Privacy & Data Protection Policy

Please read our comprehensive policy sections detailing how we collect, process, and protect your information in full compliance with the UK GDPR and the Data Protection Act 2018.

01

About Epty Care

Epty Care is a trading name of EPTY LTD. We are fully committed to UK GDPR and the Data Protection Act 2018. Entity Details: • EPTY LTD trading as Epty Care • Company No. 15793615 • Phone: 0333 339 9896 • Email: hello@eptycare.com • Address: The Trampery, London N17 8AA

02

Personal Information We Collect

We gather information to offer secure and tailored care services. This includes names, contact info, website enquiries, direct care enquiries, general communications, and care assessment information. We also collect recruitment information, device analytics, and cookies. This includes essential special category data relating to health and social care required for medical assessment.

03

How We Use Personal Information

We utilise collected personal data to process and respond to enquiries, carry out comprehensive communications, assess specific care requirements, manage ongoing care provision, and maintain accurate records. Additionally, information is used for active recruitment, operating our core website, ensuring safeguarding standards, fulfilling legal obligations, managing complaints, and protecting user rights.

04

Lawful Bases for Processing

Our processing operations are structured under the following standard legal grounds: Consent, Contract performance, Legal Obligation, and Legitimate Interests. Special category data, particularly health and social care records, are processed under strict additional criteria. This ensures sensitive care documentation is afforded the highest degree of security and confidentiality.

SECURITY & PRIVACY

Data Handling & Policy Details

Sections 5 through 9 detailing our commitments to information sharing protocols, high-level organizational security, retention rules, cookies, and your fundamental data rights.

05

Sharing Personal Information

We do not share your personal information unnecessarily. It is only shared with relevant parties required for core services, professional advisers, trusted providers, and authorized bodies or regulators when mandated by law.

06

Keeping Information Secure

We implement robust organizational and technical measures specifically structured to safeguard against unauthorized access, disclosure, alteration, accidental loss, or misuse of your personal details.

07

How Long We Keep Information

Your personal details are stored only as long as is reasonably necessary to fulfill our core purposes, legal agreements, and associated regulatory obligations.

08

Cookies and Website Technologies

Our platform utilizes cookies to enhance performance, map analytics, and adapt functionality. Please refer directly to our comprehensive Cookie Policy to review detailed configurations.

View Cookie Policy

09

Your Data Protection Rights

Your legal rights include being fully informed, access, rectification, erasure, restricting processing, data portability, objecting to processing, and automated decision-making controls. All rights are subject to statutory guidelines. Reach out to Epty Care directly to exercise any of these permissions.

Contact Epty Care

Epty Care Privacy Guidelines

Policy Clarifications & Addenda

Please review the following essential sections of our privacy policy detailing how we protect individuals, handle international transfers, and address user concerns.

10 Children

Personal information relating to children is strictly handled only where directly relevant to our specific care services or authorized website interactions.

11 International Transfers

Personal information is transferred outside the UK only with appropriate and rigorous safeguards in place, strictly as required by applicable data law regulations.

12 Complaints & Concerns

If you have any complaints or concerns about how we handle your personal information, please contact Epty Care so we can investigate and address them. You also retain the right to raise these concerns directly with the Information Commissioner's Office (ICO).

Read Our Complaints Policy

13 Third-Party Websites

Our website contains carefully selected links to external sites. We suggest reviewing their privacy notices independently, as we do not govern external safety protocols.

14 Changes to this Policy

Our privacy policy is periodically reviewed and updated to reflect ongoing changes in our operational procedures and modern legal standards. Last updated: August 2026.

Questions about your privacy?

If you have any questions about this Privacy Policy or how Epty Care handles your personal information, please contact us. Our dedicated support team is here to assist with any data protection and privacy inquiries.

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